Sanitation Services

1

Sanitation Services Overview

We provide sanitation services to ensure the safe collection, treatment, and disposal of wastewater, protecting public health and the environment.

Recent assessments show that the municipality’s wastewater systems are currently in a critical condition, with challenges in infrastructure, monitoring, and compliance. There are gaps in effluent quality testing, technical capacity, and implementation of key management plans. Read More >>

The municipality is working to improve sanitation services by strengthening monitoring systems, upgrading infrastructure, and improving operational capacity to meet national standards.

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National Monitoring

Sanitation services are monitored by the Department of Water and Sanitation (DWS) through the Green Drop Programme, which evaluates the performance of wastewater treatment systems and ensures compliance with national standards.

The programme assesses key areas such as effluent (treated wastewater) quality, infrastructure condition, technical capacity, and monitoring and reporting systems.

Recent assessments indicate that the municipality’s sanitation systems are in a critical condition, highlighting the need for improvements in infrastructure, monitoring, and operational performance to meet regulatory requirements and protect public health and the environment. Read More>>

3

Current Challenges

We are experiencing several challenges in the delivery of sanitation services, as identified in recent national assessments.

The performance of wastewater treatment systems indicates significant gaps in compliance, operational efficiency, and infrastructure condition.

Key challenges include:

  • Inadequate effluent quality monitoring
  • Aging and underperforming infrastructure
  • Limited technical capacity
  • Weak data management and reporting systems

These challenges affect the municipality’s ability to consistently deliver reliable sanitation services and may increase risks to public health and the environment if not addressed.

4

What the Municipality Is Working On

We are implementing targeted actions to address the challenges identified in national assessments and to improve sanitation service delivery.

Key Focus Areas:

  • Improving Monitoring and Compliance
  • Development of Risk Management Plans
  • Strengthening Technical Capacity
  • Upgrading and Maintaining Infrastructure
  • Improving Data Management and Reporting
  • Implementing Corrective Action Plans
  • Service Delivery Improvement
  • Effluent Quality Monitoring Systems
  • Reduction of Sewer Spillages
  • Emergency Response Readiness
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Community Responsibility

Residents play a vital role in helping municipality to improve and maintain reliable water services. By working together, we can reduce water losses, protect infrastructure, and ensure sustainable service delivery for all communities.

How Residents Can Help

  • Report leaks and faults immediately
  • Use water responsibly
  • Protect municipal infrastructure
  • Fix household leaks promptly
  • Avoid illegal connections
  • Pay for municipal services
  • Follow municipal notices and advisories
  • Keep drains and surroundings clean
  • Monitor your water usage
  • Support community awareness
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Report a Sanitation Issue

Residents can report sanitation-related problems either by visiting municipal offices or telephonically. This includes sewer blockages, overflowing drains, sewage leaks, unpleasant odours, damaged manholes, and other wastewater concerns that may affect health, safety, or the environment.

When reporting an issue, please provide the location, a brief description of the problem, and your contact details to help the municipality respond efficiently. Prompt reporting helps reduce health risks, prevent environmental damage, and improve service delivery.

📞 Telephone: 053 541 0014 | 076 328 1752

Report sewer blockages, overflows, leaks, damaged manholes and other sanitation problems so our team can respond quickly and protect community health.